FAQs
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Orders & Payments
Below are some common questions about orders and payments
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, and Google Pay for your convenience.
Can I modify or cancel my order?
Orders can be modified or canceled within 1 hour of placement. Please contact us immediately at shop@runonflux.com for assistance.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number.
Shipping & Delivery
Below are some of are common questions about shipping and delivery
Where do you ship?
We ship worldwide! Shipping times and costs vary depending on your location.
How long will my order take to arrive?
Delivery typically takes 3–7 business days for domestic orders and 7–14 days for international orders.
What are your shipping costs?
Shipping costs are calculated at checkout based on your location and order size.
Returns & Exchanges
Below are some common questions about returns and exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.
How do I initiate a return?
Email shop@runonflux.com with your order number, and we’ll guide you through the process.
Can I exchange an item?
Yes, exchanges are available for eligible items. Contact us for assistance.
Products & Availability
Below are some common questions about our products and availability
Are your products sustainable?
We are committed to eco-friendly practices and offer a range of sustainable products.
What if an item I want is out of stock?
Sign up for restock alerts on the product page, and we’ll notify you as soon as it’s available.